Sunday, April 12, 2009

Dear Gumptionista

My sister surprised her fiance with two tickets to Hawaii for his birthday last year, and intended to use the tickets for their honeymoon. A few months ago, she found out that the airline who she bought the tickets from went bankrupt. When she told me what happened, I think I was more upset then she was. I suggested she write a letter and fight for her money back, but she didn't think it was going to go anywhere. I insisted that she take action. The fact that someone can take your money without delivering on the goods, is completely unacceptable. My sister did send off a letter that I drafted for her, but I never heard what happened. I only assumed that it hadn't gone anywhere. On Sunday, I was very excited to get this e-mail from my sister.

"Dear Gumptionista: Thank you, thank you thank! Your advice worked! I faced a terrible dilemma. I bought plane tickets to Hawaii for my upcoming honeymoon, but when I went onto the airline's website one month before our trip to check on our flights, I faced a screen that said "this airline has filed Chapter 11 and all flights are cancelled. Click here for more information." The airline was neither willing to transfer any flights to sister airlines, nor refund any purchases. I was devastated! This was my h-o-n-e-y-m-o-o-n. I e-mailed you for help and you gave me sage advice: Send a letter to the CEO asking for a refund and explaining my personal situation, and do not take no for an answer. I was hesitant because I thought there was no way I would see any money back. It seemed overwhelming to "fight" a bankrupt corporation. I usually don't do this type of thing. But, for once, I was fired up by the "Gumptionista's" words, and I followed through. It took a total of one e-mail, one file claim, and a little patience (6 months to be exact). Sure, the company sent me endless court documents about the current bankruptcy case. But, my claim stayed unfazed and intact.

Yesterday, after a long day of work, I came home to find a full refund check in my mailbox! Maybe now I will go on a honeymoon. Thank you, Gumptionista!-a fan."

If you can get a full refund from a bankrupt corporation, then anything is possible. Fight, fight, fight for what's right!

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