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Monday, June 15, 2009

Last But Not Least - Beware of the Gumptionista, BMW!

My car lease was coming up in December, so in November I traded in my 2006 BMW and leased a new 2009. My last four cars have been BMW’s. Since I can’t afford a house in California, I might as well drive a nice car. During the lease negotiations, I told the salesman that I had two payments left on my current lease, which they needed to take over. Somewhere along the line, he missed that fact, and when I was handed the paperwork to sign for the new lease, it did not cover the last two payments. I asked about it and he said his “manager” would not agree to that. I was not happy about it, but figured that I would take it up with BMW Financial. I spoke to BMW Financial about two things. One, the fact that the dealership would not take on the last two payments and two, about a dent in the front spoiler, which I was told I would be charged $400 for on my last bill. BMW Financial agreed to split the last two payments with me, but I was stuck paying the $400. I paid my final bill in January however I continued thinking about it and knew that I had to take some action. Finally, after 6 months, I mailed a certified letter to the CEO of BMW North America. I explained the situation about the fact that dealership would not cover payments for a car that they had in their possession, and that I had to pay $400 for a dented spoiler. One of the reasons why I am so frustrated about the dented spoiler is that these cars are built to dent at even the smallest bump. If they are going to have a faulty design, I am not going to pay for what is inevitable. I was at the dealership recently and they did a walk around my new car and told me there is a dent on the front spoiler, and I nearly went through the roof. They need to figure this out, because I am not going to pay for this again. It is only going to get worse over the next three years, too. If you look at any BMW on the road, you will notice damage underneath the front spoiler. I will guarantee it. I requested my money back for what I paid on my final bill. I will keep you posted when I receive a response.

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