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Friday, July 17, 2009

A Gumptionista in San Diego fights and wins!

Happy July everyone! I hope you all had a nice 4th and are enjoying the summer.

I just received an update from a friend in San Diego, who recently asked for some advice on fighting a vendor.

"Dear Gumptionista:

I took your advice and sent a certified letter to the President of the company that did the electrical work for San Diego Gas and Electric and broke my thermostat! Guess what??? Today, I got a call from the original person who told me he was denying my claim, that they are now promptly sending me a check to cover the cost of my broken thermostat!! WOO HOOO!!

Thanks, Gumptionista for the awesome advice!"

My recommendation, as always, is to send a certified letter to the President of the company and do not take no for an answer. If you have to threaten that you will report them to the Better Business Bureau, blog, or Twitter about the issue, do it.

2 comments:

  1. You were so right on with the advice, JM! I'm so glad I sent that letter! Certified letter to the President... .asking for a reply within 5 business days! I guess they knew I meant business and didn't want to deal with me! ; D Thanks again for your advice... I'm so happy I didn't have to pay for a thermostat I didn't break!!!!

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  2. So happy that it worked out. I love success stories! Keep fighting:)

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